AI Copilot—So your users succeed with your product
Tandem embeds in your app to help your users get to the value they need by helping them do complex setups, use core features, and discover your product.
AI Copilot—So your users succeed with your product
Tandem embeds in your app to help your users get to the value they need by helping them do complex setups, use core features, and discover your product.
TRUSTED BY TOP COMPANIES
AI to power your user journey
Select a use case
to preview its benefits
Tandem increased activation by 20% for thousands of self-serve accounts.
Small businesses were struggling with decisions our AM. typically guide. Now Tandem gives every user what feels like their own Customer Success Manager." Check how they did it →
Tom Chen
CPO @ Aircall
How it work: your success playbook, amplified
Your knowledge base
Tandem ingests your existing documentation to provide contextual answers right within your product. This allows users to get the technical help they need instantly, without ever having to leave the app to search for it.
Your success playbook
Codify the strategies of your best Customer Success Managers. Tandem turns your unique onboarding flows and proven adoption playbooks into automated, step-by-step guidance that scales your best practices to every single user.
No engineer needed
Empower your non-technical teams to fix user flows on their own. Our AI operated your product's UI and can take action on behalf of the user, allowing your Product and CS teams to build and deploy guidance without writing a single line of code.
ENTERPRISE READY
SOC2 Type II
GDPR Compliant
Millions of users served
Built for every team on the user journey
For Product Management
Improve your core activation and adoption metrics without using engineering resources. Tandem lets you fix friction in user flows directly, so you can increase user success and validate complex features post-launch by ensuring they are understood and used.
For Growth & Marketing
Increase your trial-to-paid conversion rate by fixing the friction points where users drop off. Tandem guides new users through the critical setup and discovery steps, shortening their time-to-value and ensuring they experience your product's core benefits before the trial ends.
For Customer Success
Scale your impact by automating proactive guidance, allowing you to improve adoption metrics across a larger book of business. Tandem embeds your playbooks directly into the product, reducing your dependency on reactive, one-to-one support and helping you decrease churn.
For Customer Experience & Support
Increase your ticket deflection rate and lower support costs. Tandem lets users self-serve answers to common "how-to" questions with in-context guidance, freeing up your support team to focus on high-priority, complex issues that require human expertise.
Results speak for themselves
Tandem is trusted by industry-leaders with millions of users across a wide range of industries.
