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Go AI-native, without (re)building
Go AI-native, without (re)building
Go AI-native, without (re)building
Give your users an AI Copilot to get things done
Embed an AI copilot inside your product interface to assist your users.
It guides them, answers complex questions, and completes actions for them.
Play demo (1:23)
Play demo (1:23)
Play demo (1:23)
What tandem does
What tandem does
What tandem does
An AI copilot that sees, guides, and acts - right inside your product
Find exactly where users abandon, get confused, or need help. Then fix it instantly with an AI copilot.
01
Embedded in your product
Tandem appears as a side panel inside your interface. Users get help exactly where they're working, without leaving the page or losing context.
Side-panel
No-code integration
02
Responds in-context
03
Executes actions
04
Navigates anywhere
05
Drives multi-step processes
06
Triggers proactively
01
Embedded in your product
02
Responds in-context
03
Executes actions
04
Navigates anywhere
05
Drives multi-step processes
06
Triggers proactively
01
Embedded in your product
02
Responds in-context
03
Executes actions
04
Navigates anywhere
05
Drives multi-step processes
06
Triggers proactively
How it can help me
How it can help me
How it can help me
Add AI in your product where it drives real impact
Find where users drop off, get confused, or need help. Then fix it instantly with Tandem.
Customer-Facing Apps
Customer-Facing Apps
Trial Conversion
User Onboarding
Product Adoption
Support Deflection
Revenue Expansion
Self-Service Success
Trial Conversion
User Onboarding
Product Adoption
Support Deflection
Revenue Expansion
Self-Service Success
Trial Conversion
User Onboarding
Product Adoption
Support Deflection
Revenue Expansion
Self-Service Success
Internal Tools
Internal Tools
Employee Onboarding
Software Training
Sales Productivity
IT Self-Service
Process Compliance
Productivity at Scale
Employee Onboarding
Software Training
Sales Productivity
IT Self-Service
Process Compliance
Productivity at Scale
Internal Tools
Employee Onboarding
Software Training
Sales Productivity
IT Self-Service
Process Compliance
Productivity at Scale
How does it work?
How does it work?
How does it work?
How to Deploy and Manage Tandem
Tandem is quick to set up and simple to manage. Add one script, choose where the copilot appears, and update everything without engineering. You control setup and ongoing improvements from one place with zero friction.
Step 1
Step 1
Step 1
Install JS script once, works everywhere
Drop our lightweight code into your product once. Tandem instantly appears everywhere - no backend changes, no SDK sprawl.
<!-- Tandem AI Copilot -->
<script>
(function(w, d, s, id) {
w.tandem = w.tandem || function(){
(w.tandem.q = w.tandem.q ||
[]).push(arguments); };
js.async = true;
js.src =
"https://your.tandem.ai/copilot.js?id=" + id;
f.parentNode.insertBefore(js, f);
})(window, document, "script", "TANDEM-XXXXXXX");
tandem("init", { project: "Your Project
Name" });
</script><!-- Tandem AI Copilot -->
<script>
(function(w, d, s, id) {
w.tandem = w.tandem || function(){
(w.tandem.q = w.tandem.q ||
[]).push(arguments); };
js.async = true;
js.src =
"https://your.tandem.ai/copilot.js?id=" + id;
f.parentNode.insertBefore(js, f);
})(window, document, "script", "TANDEM-XXXXXXX");
tandem("init", { project: "Your Project
Name" });
</script>
<!-- Tandem AI Copilot -->
<script>
(function(w, d, s, id) {
w.tandem = w.tandem || function(){
(w.tandem.q = w.tandem.q ||
[]).push(arguments); };
js.async = true;
js.src =
"https://your.tandem.ai/copilot.js?id=" + id;
f.parentNode.insertBefore(js, f);
})(window, document, "script", "TANDEM-XXXXXXX");
tandem("init", { project: "Your Project
Name" });
</script><!-- Tandem AI Copilot -->
<script>
(function(w, d, s, id) {
w.tandem = w.tandem || function(){
(w.tandem.q = w.tandem.q ||
[]).push(arguments); };
js.async = true;
js.src =
"https://your.tandem.ai/copilot.js?id=" + id;
f.parentNode.insertBefore(js, f);
})(window, document, "script", "TANDEM-XXXXXXX");
tandem("init", { project: "Your Project
Name" });
</script>
<!-- Tandem AI Copilot -->
<script>
(function(w, d, s, id) {
w.tandem = w.tandem || function(){
(w.tandem.q = w.tandem.q ||
[]).push(arguments); };
js.async = true;
js.src =
"https://your.tandem.ai/copilot.js?id=" + id;
f.parentNode.insertBefore(js, f);
})(window, document, "script", "TANDEM-XXXXXXX");
tandem("init", { project: "Your Project
Name" });
</script><!-- Tandem AI Copilot -->
<script>
(function(w, d, s, id) {
w.tandem = w.tandem || function(){
(w.tandem.q = w.tandem.q ||
[]).push(arguments); };
js.async = true;
js.src =
"https://your.tandem.ai/copilot.js?id=" + id;
f.parentNode.insertBefore(js, f);
})(window, document, "script", "TANDEM-XXXXXXX");
tandem("init", { project: "Your Project
Name" });
</script>
Step 2
Step 2
Step 2
Configure in the hotpoints in your app
Set the tone, upload playbooks, knowledge and deploy your AI copilot instantly when users need help most.
Onboarding users.
Time reduced by 40%
Support tickets
50% decrease in volume
New feature adoption
Increased by 20%
Onboarding users.
Time reduced by 40%
Support tickets
50% decrease in volume
New feature adoption
Increased by 20%
Onboarding users.
Time reduced by 40%
Support tickets
50% decrease in volume
New feature adoption
Increased by 20%
Step 3
Step 3
Step 3
No engineer needed after initial deployment
We refine performance, analyze insights, and enhance automation for long-term growth long-term growth long-term growth.
Generate a quote
Update a report
Analyze
Generate
Research
Generate a quote
Update a report
Analyze
Generate
Research
Generate a quote
Update a report
Analyze
Generate
Security
Security
Security
Enterprise-grade security and compliance
Your data stays protected with enterprise-level standards, strict compliance controls, and encryption practices designed to safeguard every part of your product.
SOC2 Type II
GDPR Compliant
AES-256 Encryption
COMPARE
Why teams choose Tandem
Other solutions answer questions. Tandem actually gets things done.
COMPARE
Why teams choose Tandem
Other solutions answer questions. Tandem actually gets things done.
COMPARE
Why teams choose Tandem
Other solutions answer questions. Tandem actually gets things done.
vs. AI Chatbots
Chatbots talk. Tandem acts.
AI chatbots read your help docs and spit back answers. They don't see what your user sees. When someone's stuck mid-workflow, a chatbot says "click the blue button" — but there is no blue button. Tandem sees the screen, finds the actual problem, and fixes it.
vs. Tours & Guides
Tours are scripted. Users aren't.
Product tours assume everyone follows the same path. They don't. Users skip steps, get distracted, come back days later. A scripted tour can't handle that. Tandem responds to what's actually on screen and guides users through their real journey and recapture them when they are in need.
vs. Building In-House
Ship in hours, not quarters.
Building your own AI copilot means months of engineering, constant maintenance, and painful UI integration. Then you have to test it. Then fix it. Then test again. Tandem deploys with a single script. No backend changes. No sprint cycles. Start small, iterate fast, keep your engineers on the product.
vs. Live Support Teams
Scale help without scaling headcount.
Human support is great - but expensive. Every extra ticket needs another person. That math doesn't work. Use your team for high-value accounts and complex edge cases. Let Tandem handle the predictable questions at scale, automatically.
vs. AI Chatbots
Chatbots talk. Tandem acts.
AI chatbots read your help docs and spit back answers. They don't see what your user sees. When someone's stuck mid-workflow, a chatbot says "click the blue button" — but there is no blue button. Tandem sees the screen, finds the actual problem, and fixes it.
vs. Tours & Guides
Tours are scripted. Users aren't.
Product tours assume everyone follows the same path. They don't. Users skip steps, get distracted, come back days later. A scripted tour can't handle that. Tandem responds to what's actually on screen and guides users through their real journey and recapture them when they are in need.
vs. Building In-House
Ship in hours, not quarters.
Building your own AI copilot means months of engineering, constant maintenance, and painful UI integration. Then you have to test it. Then fix it. Then test again. Tandem deploys with a single script. No backend changes. No sprint cycles. Start small, iterate fast, keep your engineers on the product.
vs. Live Support Teams
Scale help without scaling headcount.
Human support is great - but expensive. Every extra ticket needs another person. That math doesn't work. Use your team for high-value accounts and complex edge cases. Let Tandem handle the predictable questions at scale, automatically.
vs. AI Chatbots
Chatbots talk. Tandem acts.
AI chatbots read your help docs and spit back answers. They don't see what your user sees. When someone's stuck mid-workflow, a chatbot says "click the blue button" — but there is no blue button. Tandem sees the screen, finds the actual problem, and fixes it.
vs. Tours & Guides
Tours are scripted. Users aren't.
Product tours assume everyone follows the same path. They don't. Users skip steps, get distracted, come back days later. A scripted tour can't handle that. Tandem responds to what's actually on screen and guides users through their real journey and recapture them when they are in need.
vs. Building In-House
Ship in hours, not quarters.
Building your own AI copilot means months of engineering, constant maintenance, and painful UI integration. Then you have to test it. Then fix it. Then test again. Tandem deploys with a single script. No backend changes. No sprint cycles. Start small, iterate fast, keep your engineers on the product.
vs. Live Support Teams
Scale help without scaling headcount.
Human support is great - but expensive. Every extra ticket needs another person. That math doesn't work. Use your team for high-value accounts and complex edge cases. Let Tandem handle the predictable questions at scale, automatically.
Smart flow
Smart flow
Results
Results
Results
Measurable ROI across the user journey
Tandem helps your product deliver real results across the entire user journey. From faster activation to higher conversions and smoother support, every interaction becomes more intuitive with an AI assistant directly inside your interface. Start using Tandem to improve how users onboard, explore features, and succeed at scale, all without adding engineering work.
Ticket deflection
70%
Instantly answer user questions in-context and deflect most support tickets before they reach your team.
Faster
3x
Users complete onboarding and product setup 3x faster with Tandem guiding each step.
Increase conversion
20%
Trial users reach their aha moment faster, leading to a measurable lift in trial-to-paid conversions.
Time-to-value
Minutes
Cut the time-to-first-value from days to minutes with automated multi-step workflows.
Customers
Customers
Customers
Results speak of themselves
Simple, clear, and sets up the proof that follows. Your customers clearly got massive results - let that be the focus.
Millions+
users
Tandem is trusted by industry leaders with millions of users across a wide range of industries.
SaaS / CRM
How Sellsy Uses Tandem to Drive +18% Activation Lift and Transform User Onboarding
Tandem helps Europe's leading CRM platform guide 22,000 companies through complex onboarding flows, turning small business users into activated customers without human intervention
Read full case study
Read full case study
SaaS / CRM
How Sellsy Uses Tandem to Drive +18% Activation Lift and Transform User Onboarding
Tandem helps Europe's leading CRM platform guide 22,000 companies through complex onboarding flows, turning small business users into activated customers without human intervention
Read full case study
Read full case study
SaaS / CRM
How Sellsy Uses Tandem to Drive +18% Activation Lift and Transform User Onboarding
Tandem helps Europe's leading CRM platform guide 22,000 companies through complex onboarding flows, turning small business users into activated customers without human intervention
Read full case study
Read full case study
Financial Services / Bank
How Qonto Uses Tandem to Drive Feature Adoption and Revenue Expansion for 1M+ Users
Tandem helps Europe's leading business finance platform activate users, accelerate product adoption, and unlock new revenue streams through AI-guided in-app experiences
Read full case study
Read full case study
Financial Services / Bank
How Qonto Uses Tandem to Drive Feature Adoption and Revenue Expansion for 1M+ Users
Tandem helps Europe's leading business finance platform activate users, accelerate product adoption, and unlock new revenue streams through AI-guided in-app experiences
Read full case study
Read full case study
Financial Services / Bank
How Qonto Uses Tandem to Drive Feature Adoption and Revenue Expansion for 1M+ Users
Tandem helps Europe's leading business finance platform activate users, accelerate product adoption, and unlock new revenue streams through AI-guided in-app experiences
Read full case study
Read full case study
SaaS / VoIP
How Aircall Uses Tandem to Drive 20% Higher Activation for Self-Serve Accounts
Tandem helps the cloud-based phone system provider transform complex technical onboarding into conversational guidance, enabling thousands of small businesses to self-activate without human intervention
Read full case study
Read full case study
SaaS / VoIP
How Aircall Uses Tandem to Drive 20% Higher Activation for Self-Serve Accounts
Tandem helps the cloud-based phone system provider transform complex technical onboarding into conversational guidance, enabling thousands of small businesses to self-activate without human intervention
Read full case study
Read full case study
SaaS / VoIP
How Aircall Uses Tandem to Drive 20% Higher Activation for Self-Serve Accounts
Tandem helps the cloud-based phone system provider transform complex technical onboarding into conversational guidance, enabling thousands of small businesses to self-activate without human intervention
Read full case study
Read full case study
Frequently asked questions
Got Questions? Don’t worry, we’ve got the Answers.
Frequently asked questions
Got Questions? Don’t worry, we’ve got the Answers.
Frequently asked questions
Got Questions? Don’t worry, we’ve got the Answers.
Can we really deploy this without engineers?
Yes. Your team can build and deploy agents in under 10 minutes. Engineers might need to do a one-time SDK installation (literally copy-paste a script tag), but after that, zero engineering involvement needed for agent creation and deployment.
Can we really deploy this without engineers?
Yes. Your team can build and deploy agents in under 10 minutes. Engineers might need to do a one-time SDK installation (literally copy-paste a script tag), but after that, zero engineering involvement needed for agent creation and deployment.
Can we really deploy this without engineers?
Yes. Your team can build and deploy agents in under 10 minutes. Engineers might need to do a one-time SDK installation (literally copy-paste a script tag), but after that, zero engineering involvement needed for agent creation and deployment.
Can the copilot escalate to humans?
Yes. Tandem can hand off to human support when needed, passing along full context of what's been tried.
Can the copilot escalate to humans?
Yes. Tandem can hand off to human support when needed, passing along full context of what's been tried.
Can the copilot escalate to humans?
Yes. Tandem can hand off to human support when needed, passing along full context of what's been tried.
Who on my team would actually use this?
Customer Success: Fix onboarding flows killing activation Support: Address root causes of tickets, not just symptoms Product Ops: Run experiments without waiting for sprints Growth: Fix conversion drops immediately Even engineers use it for quick fixes outside sprint cycles
Who on my team would actually use this?
Customer Success: Fix onboarding flows killing activation Support: Address root causes of tickets, not just symptoms Product Ops: Run experiments without waiting for sprints Growth: Fix conversion drops immediately Even engineers use it for quick fixes outside sprint cycles
Who on my team would actually use this?
Customer Success: Fix onboarding flows killing activation Support: Address root causes of tickets, not just symptoms Product Ops: Run experiments without waiting for sprints Growth: Fix conversion drops immediately Even engineers use it for quick fixes outside sprint cycles
Do we need to change our tech stack?
No. One script tag, works with any modern web app (React, Vue, Angular, whatever). No backend changes, no API integrations required.
Do we need to change our tech stack?
No. One script tag, works with any modern web app (React, Vue, Angular, whatever). No backend changes, no API integrations required.
Do we need to change our tech stack?
No. One script tag, works with any modern web app (React, Vue, Angular, whatever). No backend changes, no API integrations required.
What if our product changes?
Tandem adapts or notifies you. In most cases, our AI experience continues. In many cases, it can even self-repair (detect if a button changed CSS selector for instance). Worst case, for major changes, it doesn't break. The user experience just reverts to your UI and you get notified. No broken experience.
What if our product changes?
Tandem adapts or notifies you. In most cases, our AI experience continues. In many cases, it can even self-repair (detect if a button changed CSS selector for instance). Worst case, for major changes, it doesn't break. The user experience just reverts to your UI and you get notified. No broken experience.
What if our product changes?
Tandem adapts or notifies you. In most cases, our AI experience continues. In many cases, it can even self-repair (detect if a button changed CSS selector for instance). Worst case, for major changes, it doesn't break. The user experience just reverts to your UI and you get notified. No broken experience.
What can this AI do beyond chatting?
They can fill forms, click buttons, validate inputs, catch errors, navigate users through flows, pull data from your interface, and even complete multi-step workflows. Think of them as mini-employees inside your product who can see what users see and take action.
What can this AI do beyond chatting?
They can fill forms, click buttons, validate inputs, catch errors, navigate users through flows, pull data from your interface, and even complete multi-step workflows. Think of them as mini-employees inside your product who can see what users see and take action.
What can this AI do beyond chatting?
They can fill forms, click buttons, validate inputs, catch errors, navigate users through flows, pull data from your interface, and even complete multi-step workflows. Think of them as mini-employees inside your product who can see what users see and take action.
Does this replace our existing chatbot?
Depends on your setup. Tandem isn't a support ticketing system - it's for fixing specific broken flows where users struggle. Deploy it surgically at problem points (complex onboarding, confusing checkout, error states). Keep your chatbot for general support.
Does this replace our existing chatbot?
Depends on your setup. Tandem isn't a support ticketing system - it's for fixing specific broken flows where users struggle. Deploy it surgically at problem points (complex onboarding, confusing checkout, error states). Keep your chatbot for general support.
Does this replace our existing chatbot?
Depends on your setup. Tandem isn't a support ticketing system - it's for fixing specific broken flows where users struggle. Deploy it surgically at problem points (complex onboarding, confusing checkout, error states). Keep your chatbot for general support.
How do we maintain quality and brand consistency?
You control everything: the agent's tone, exact phrases, which actions they can take, and where they appear. Set guardrails once, agents follow them always. Product team keeps full visibility and veto power.
How do we maintain quality and brand consistency?
You control everything: the agent's tone, exact phrases, which actions they can take, and where they appear. Set guardrails once, agents follow them always. Product team keeps full visibility and veto power.
How do we maintain quality and brand consistency?
You control everything: the agent's tone, exact phrases, which actions they can take, and where they appear. Set guardrails once, agents follow them always. Product team keeps full visibility and veto power.
How do you handle sensitive user data?
We never store your users' data. Agents work in real-time on the client side. You can configure Tandem to ignore specific sensitive fields (SSN, credit cards, etc). SOC2 Type II compliant.
How do you handle sensitive user data?
We never store your users' data. Agents work in real-time on the client side. You can configure Tandem to ignore specific sensitive fields (SSN, credit cards, etc). SOC2 Type II compliant.
How do you handle sensitive user data?
We never store your users' data. Agents work in real-time on the client side. You can configure Tandem to ignore specific sensitive fields (SSN, credit cards, etc). SOC2 Type II compliant.