AI agent that gets your users to the value in your product, faster
Tandem embeds in your app to help your users succeed by helping them do complex setups, use core features, and discover your product.
MEET TANDEM
THE AI AGENT FOR ALL YOUR USERS
Tandem increased activation by 20% for thousands of self-serve accounts.
Small businesses were struggling with decisions our AM. typically guide. Now Tandem gives every user what feels like their own Customer Success Manager." Check how they did it →
Tom Chen
CPO @ Aircall
Deploy Tandem where you users struggle
Use Tandem to resolve friction and boost conversion at any critical point in your user journey.
📋 Onboarding, sign-up & registration flows
Assist users through multi-step financial or account setup forms, reducing drop-off. Answers their tough questions along the way.
⚙️ Complex feature configuration
Handles settings for features that normally require extensive training or support calls.
🔧 Integrations & technical setup
Connects to third-party tools, authenticates, and maps data fields for the user.
📊 Data-heavy dashboards
Explains what metrics mean, how they're calculated, and what insights to draw from them.
📝 Write text
Write emails, templates for sequences, descriptions, etc. Anything error prone and requiring effort for them.
💰 Tiered pricing pages
Asks about user needs to recommend the right plan, clarifying complex feature sets.
⚠️ High-support features & pages
Embeds directly into features that generate the most tickets, like calendars or reporting.
How it works: Your success playbook, amplified
Tandem isn’t a black box. It learns from your existing assets to deliver accurate, on-brand interactions that drive key outcomes. You get to prompt how the AI should behave in the situations.
Your knowledge base
Tandem ingests your existing documentation to provide contextual answers right within your product. This allows users to get the technical help they need instantly, without ever having to leave the app to search for it.
Your success playbook
Codify the strategies of your best Customer Success Managers. Tandem turns your unique onboarding flows and proven adoption playbooks into automated, step-by-step guidance that scales your best practices to every single user.
No engineer needed
Empower your non-technical teams to fix user flows on their own. Our AI operated your product's UI and can take action on behalf of the user, allowing your Product and CS teams to build and deploy guidance without writing a single line of code.
Built for every team on the user journey
Tandem turns your user journey into your biggest growth lever.
For Product Management
Improve your core activation and adoption metrics without using engineering resources. Tandem lets you fix friction in user flows directly, so you can increase user success and validate complex features post-launch by ensuring they are understood and used.
For Growth & Marketing
Increase your trial-to-paid conversion rate by fixing the friction points where users drop off. Tandem guides new users through the critical setup and discovery steps, shortening their time-to-value and ensuring they experience your product's core benefits before the trial ends.
For Account Management
Increase Net Revenue Retention (NRR) by driving deeper product adoption within your existing accounts. Tandem helps you re-engage users with valuable but unused features, providing the usage data you need to build a strong case for renewal and identify concrete expansion opportunities.
For Customer Success
Scale your impact by automating proactive guidance, allowing you to improve adoption metrics across a larger book of business. Tandem embeds your playbooks directly into the product, reducing your dependency on reactive, one-to-one support and helping you decrease churn.
For Customer Support & Experience
Increase your ticket deflection rate and lower support costs. Tandem lets users self-serve answers to common "how-to" questions with in-context guidance, freeing up your support team to focus on high-priority, complex issues that require human expertise.
For Revenue Operations (RevOps)
Go beyond just measuring your funnel—actively fix it. Tandem not only shows you where user friction causes drop-offs in activation and expansion but gives you the in-product tools to resolve those issues directly. This allows you to tangibly impact conversion rates at every stage of the user journey.
For Onboarding & Implementation
Decrease your customers' Time to Value (TTV) by automating guidance for complex setups and configurations. This allows your team to increase its implementation capacity, reduce manual errors, and get customers to their first successful outcome faster.
For Product Marketing
Increase the adoption rate of newly launched features. Tandem reinforces your go-to-market campaigns by providing contextual, in-product guidance at the moment of need, ensuring users don't just hear about a new feature but actually use it correctly.
For Finance & Strategy
Directly improve the LTV:CAC ratio by increasing activation rates and long-term customer retention. Tandem provides a scalable way to increase Net Revenue Retention (NRR) and reduce the operational costs of support, leading to higher gross margins and more predictable revenue.
Enterprise-ready security
SOC2 Type II
GDPR Compliant
Millions of users served
Results speak for themselves
Tandem is trusted by industry-leaders with millions of users across a wide range of industries.
