The AI agent inside your app that
Tandem lives inside your product interface. Your users type what they want to do — it does it for them.
How it can help me
Refresh your adoption stack for the AI-era
What users don't want
Chatbots that sends help articles
Product tours that never adapt
Banners everyone ignores
Checklists with no context
Leaving the app to find answers
Simulated demos instead of real usage
AI agents that guesses what to click
What users actually want
Say what they need in plain language
Tasks handled for them
Their context already loaded
Visual guidance in the real interface
Support that adapts as they go
Answers without leaving the product
Proactive help, exactly then they need it
How does it work?
Set up in minutes, run it yourself, no engineer needed
Live in minutes, no engineer to run it
One script tag to install. After that, your team builds, deploys, and iterates without ever needing engineering again.
Build before you install
Use the Chrome extension to create flows on your live product right now. Show your team what it does before even installing.
An AI you can actually control
Set the pages, the tone, the actions, the guardrails — all in plain text. Write playbooks, test instantly. Change a word, see it live in seconds.
Product
Get users to value faster. See where they struggle. Ship adoption, not just features.
Feature Adoption
Time-to-Value
Completion Rates
Growth
Optimize activation, conversion, and expansion. Experiment on user journeys without waiting for sprints.
Trial Conversion
Activation Rate
Conversion Rate
Product Marketing
Launch features users actually notice. Drive trial-to-paid with in-app messaging that's contextual, not interruptive.
Feature Launch Engagement
Trial-to-Paid
In-App CTR
Customer Success
Scale 1:many. Prevent churn with proactive guidance. Turn struggling accounts into power users.
Health Score
Churn Rate
Product Adoption
Customer Service
Deflect tickets at the source. Users get answers where they're stuck, not in a help center tab they'll never open.
Ticket Deflection
Resolution Time
CSAT
Operations
Standardize how users get help across the product. Build once, measure everything, reduce escalations.
Escalations
Ticket Volume
Bandwidth
Tandem is trusted by industry leaders with millions of users across a wide range of industries.
SOC2 Type II
GDPR Compliant
AES-256 Encryption
Can we really deploy this without engineers?
Yes. Your team can build and deploy agents in under 10 minutes. Engineers might need to do a one-time SDK installation (literally copy-paste a script tag), but after that, zero engineering involvement needed for agent creation and deployment.
Can the copilot escalate to humans?
Yes. Tandem can hand off to human support when needed, passing along full context of what's been tried.
Who on my team would actually use this?
Customer Success: Fix onboarding flows killing activation Support: Address root causes of tickets, not just symptoms Product Ops: Run experiments without waiting for sprints Growth: Fix conversion drops immediately Even engineers use it for quick fixes outside sprint cycles
Do we need to change our tech stack?
No. One script tag, works with any modern web app (React, Vue, Angular, whatever). No backend changes, no API integrations required.
What if our product changes?
Tandem adapts or notifies you. In most cases, our AI experience continues. In many cases, it can even self-repair (detect if a button changed CSS selector for instance). Worst case, for major changes, it doesn't break. The user experience just reverts to your UI and you get notified. No broken experience.
What can this AI do beyond chatting?
They can fill forms, click buttons, validate inputs, catch errors, navigate users through flows, pull data from your interface, and even complete multi-step workflows. Think of them as mini-employees inside your product who can see what users see and take action.
Does this replace our existing chatbot?
Depends on your setup. Tandem isn't a support ticketing system - it's for fixing specific broken flows where users struggle. Deploy it surgically at problem points (complex onboarding, confusing checkout, error states). Keep your chatbot for general support.
How do we maintain quality and brand consistency?
You control everything: the agent's tone, exact phrases, which actions they can take, and where they appear. Set guardrails once, agents follow them always. Product team keeps full visibility and veto power.
How do you handle sensitive user data?
We never store your users' data. Agents work in real-time on the client side. You can configure Tandem to ignore specific sensitive fields (SSN, credit cards, etc). SOC2 Type II compliant.