Tandem lets you build your own in-app AI agent and copilot. It lives inside your product interface so users can prompt your app to do actions, ask questions, and get explanations — a new way to use your product.

What use cases does Tandem support?

Tandem supports user onboarding, activation, feature adoption, product usage, support ticket deflection, revenue expansion, trial conversion, and self-service success. For internal tools: employee onboarding, software training, IT self-service, and process compliance.

How do I add AI to my product without rebuilding?

With a single JavaScript snippet. No backend changes or API integrations. Navigate to any page, click to place an AI agent. Non-technical teams configure and deploy without engineering.

What can the in-app AI agent do?

It understands natural language, executes actions like clicking buttons and filling forms, navigates anywhere in your app, drives multi-step processes, triggers proactively, and resolves support questions in context.

How does Tandem reduce support tickets?

The AI agent resolves issues in context before they become tickets, handles complex questions, and delivers consistent help across every touchpoint. Customers report up to 70% ticket deflection.

Yes. SOC2 Type II certified, GDPR compliant, and AES-256 encrypted for enterprise-grade security.

Cookie Policy

Effective date: July 16, 2026

This Cookie Policy explains how Tandem App, Inc. (“Tandem”, “we”, “us”, or “our”) uses cookies and similar technologies on the Tandem website and platform, including usetandem.ai and Tandem services hosted on that domain.

For information about our processing of Personal Data, see our Privacy Policy.

1. What are cookies?

Cookies are small text files stored on a browser or device when a person visits a website or uses an online service. We also use similar technologies, such as browser local storage, to remember preferences and support the operation of our Services.

2. Cookies and similar technologies we use

Type

Purpose

Provider

Typical retention

Strictly necessary

Keeps an authenticated user signed in and protects access to the platform.

Tandem

Up to 14 days

Strictly necessary

Stores short-lived session information to support secure and efficient use of the platform.

Tandem

Up to 5 minutes

Strictly necessary

Remembers whether the in-app navigation sidebar is expanded or collapsed.

Tandem

Up to 7 days

Strictly necessary

Supports a one-time secure sign-in handoff between Tandem and a customer site or widget, where that feature is used.

Tandem

Up to 1 minute

Analytics and performance

Helps us understand product usage, feature adoption, and platform performance.

PostHog

Up to 365 days

Local storage

Remembers cookie choices and interface preferences, such as theme and onboarding preferences.

Tandem

Until cleared by the user or browser

The main Tandem cookies currently include:

- __Secure-better-auth.session_token — authenticated session; up to 14 days.
- __Secure-better-auth.session_data — short-lived session cache; up to 5 minutes.
- sidebar:state — sidebar preference; up to 7 days.
- tandem_handoff_intent — one-time handoff flow only; up to 1 minute.
- ph_<project-key>_posthog — PostHog analytics identifier; up to 365 days.

In non-production or non-HTTPS environments, the Better Auth cookies may appear without the __Secure- prefix.

3. Analytics

Tandem uses PostHog for product analytics and usage telemetry. PostHog helps us understand how users interact with the platform, identify performance issues, and improve features.

PostHog analytics cookies are first-party cookies set on Tandem domains. We do not use advertising-network or social-media tracking cookies.

4. Managing preferences

You can control cookies through your browser settings, including by deleting existing cookies or blocking future cookies. Blocking strictly necessary cookies may prevent parts of the Tandem platform from working correctly.

Where available, you can manage analytics-cookie preferences through Tandem’s cookie banner. You may also clear browser local storage through your browser settings.

5. Changes to this Cookie Policy

We may update this Cookie Policy from time to time. We will post the updated version on this page and update the effective date above.

6. Contact

For questions about this Cookie Policy or our privacy practices, contact us at privacy@usetandem.ai.