Operations
Reduce tickets on the flows that generate the most.
Your support queue is full of the same questions about the same screens. The users aren't stupid. The flows are hard. Tandem sits on the page and resolves the confusion before it becomes a ticket.
Trusted by 100s of leading teams
80% of your tickets come from 20% of your product.
You know the pages. The configuration screen that confuses everyone. The multi-step flow where users get stuck on step three. The settings page with fields nobody understands. Your support team answers the same questions every day. Your knowledge base has the answers, but users don't read it. They just open a ticket.
Ticket Deflection
Resolve the question before it becomes a ticket.
Users don't open tickets because they're lazy. They open tickets because the page they're on doesn't make sense and they can't find the answer fast enough. By the time they reach support, they're already frustrated.
Tandem sits on the page and catches the confusion as it happens. It reads the screen state, understands what the user is trying to do, and explains the field, the option, or the next step. The question gets answered in context, before the user ever thinks about opening a ticket.
Resolve issues at the point of confusion. Not after the user gives up and emails support.
Choke Points
Find and fix the flows where users get stuck.
You have analytics that show drop-off rates. But you don't always know why users drop off. Is it a confusing label? A missing default? A flow that feels like it should be two steps but takes six?
Tandem captures every question users ask, every field where they pause, every step where they abandon. It clusters these patterns across thousands of sessions and hands you a map of exactly where your product is failing, and why.
Session-level data on where users struggle. Not just what they click, but what they ask and where they give up.
Self-Serve Resolution
Let users solve it themselves. For real this time.
"We have a help center." Sure. And your users still open 400 tickets a month about the same 15 topics. Help centers work when the user knows what to search for. They don't work when the user is stuck on a page and doesn't even know the right term for the thing that's confusing them.
Tandem brings the help center to the screen. It reads what the user sees, matches it to your documentation, and explains it in context. No search required. No tab switching. The answer appears where the question happens.
Your knowledge base, delivered in context, on the page where users actually need it.
Real-time confusion detection
Tandem reads the screen state and the user's behavior. It knows when someone is stuck, hovering over a field they don't understand, or about to abandon a flow. It intervenes before the user gives up.
Answers from your knowledge base
Connected to your docs, FAQs, and help center. Tandem answers questions using your own content, in context, on the page. Not generic AI responses. Your answers, where they're needed.
Executes the hard steps
Sometimes the answer isn't an explanation. It's doing the thing for the user. Tandem can fill fields, set defaults, navigate multi-step flows, and complete the actions that generate the most tickets.
Choke point analytics
See the top questions by page, the fields with the most confusion, the flows with the highest abandonment. Data your product team can act on immediately to fix the root cause.
No engineering dependency
One script tag. Map your flows. Go live. Operations can deploy and update Tandem without waiting for a sprint. Change guidance when the product changes, instantly.
Escalation when needed
Tandem handles the common cases. When the question is complex or unique, it captures the context and routes to your support team with full session detail. Your agents get better tickets, not more tickets.
