Telecom & VoIP
Your product is powerful. Your trials never get to use it.
Number setup, porting, carrier registration, call flows, voice agents. Every step is a chance to drop a trial. Tandem sits inside your dashboard, walks users through configuration, and turns enabled accounts into paid ones.
Trusted by 100s of leading teams
Most trials never make a call.
88% of accounts at a typical VoIP platform are under 25 seats. Conversion to paid hovers around 10%. The drop isn't in signup. It's in the setup: picking a number, registering A2P, porting, building a call flow, configuring a voice agent. Users bounce between your docs, your support inbox, and your UI. Most of them quit.
Number & Trial Activation
Get trials to their first call in days, not weeks.
Picking a number, verifying an address, making the first call. It sounds simple. It isn't. At one global VoIP platform, the number creation flow was responsible for a large share of trial drop-off.
Tandem guides trials through number creation in the UI. It explains the options, auto-fills what it can, and nudges users toward the first call.
Reference result: +2 absolute points on trials that reach first number, and a 20 point lift in trials making their first call within 7 days.
Carrier Registration & Porting
A2P registration, EIN, porting: stop bleeding users in compliance forms.
US carrier registration is a nightmare for new businesses. EIN formats, use case descriptions, sample messages, address verification. Port-ins require letters of authorization, prior bill uploads, and exact field matches. One wrong format and the user is gone.
Tandem reads the form, explains what each field actually wants, validates formats before submit, and fills the parts it can infer from what the user already provided. If the user opens the page and sits still, Tandem starts the conversation.
Configurable per-step playbook. Works on carrier registration, A2P, and porting flows.
Voice Agent & Call Flow Setup
Turn enabled voice agents into paid ones.
The biggest drop in voice products is between adding an agent to a phone number and actually paying. Users enable the agent, fail to configure it well, get a bad first test, and churn. The killers are knowledge base input, intake questions, and conversation guidelines that contradict each other.
Tandem sits inside the builder. It writes the first version of the knowledge base from the user's FAQ, suggests intake questions that match the use case, and flags guidelines that conflict with other fields before the agent goes live.
Works alongside your existing dashboard. No engineering changes required on your side.
Sales Rep Enablement & Adoption
New reps ramp on your product. Not on your help center.
Outbound dialers, AI conversation platforms, and sales engagement tools all share the same problem. A new SDR gets seated on Monday and has to figure out power dialing, disposition codes, integrations, and cadences. Traditional onboarding tools show a tooltip and hope.
Tandem acts as a copilot for every rep. It answers questions in context, demonstrates features, and re-enables reps on features they forgot about. Less load on admins, faster ramp, higher feature adoption across the seat.
Used alongside Appcues-style tooltips, or in place of them. The agent answers, not just points.
Session-level funnel
Every trial, every step. See where users stop in number setup, A2P, porting, and voice agent config. Field by field.
In-context copilot
Trained on your docs, your help center, and your UI. Answers carrier questions and product questions in the same conversation.
Agentic execution
The agent fills fields, navigates pages, and completes multi-step configuration. A "help me fill this out" button on every step that matters.
Feature flag rollout
Ship behind your own flag. Launch to English-speaking trials first. Compare assisted versus unassisted conversion inside your existing adoption funnel.
Question clustering
Every question users ask is grouped and ranked. Product gets a weekly view of what's unclear. CX gets a head start on docs and deflection.
One script, every flow
One snippet covers trial onboarding, carrier registration, porting, voice agent setup, and in-app rep enablement. Your engineers integrate once.
