Fix your broken flows (without waiting for engineering)

The hidden cost of a thousand cuts

One client = 1,800 tickets last month. $20 per ticket. That's $36K/month in direct support costs.

But here's the kicker - spread across 47 different flows. Integration setup (38). Permission errors (42). CSV imports (31). API configs (29). Nothing hits "critical" threshold for engineering.

So each team builds workarounds:

• Support writes macros

• Ops documents manual processes

• Success adds Loom videos

• CSMs do "quick calls"

• PMMs builds walkthroughs

• CX writes 10-page guides

Real cost: $36K in tickets + $50K in workarounds + churn since those methods often do not work

$86K/month bleeding through paper cuts. Over $1M/year.

The reality: Your non-technical teams already know what needs fixing. They just can't implement efficient solutions.

The framework: Deploy Tandem, not engineers

Here are 2 examples we fixed. These are typical for accounting integrations, but the same problems plague any complex software: CRM migrations, marketing automation, HR systems, inventory management, billing platforms - anywhere users configure, map, or integrate.

Problem 1: Users can't map their accounting tool alone

• Before: Users can't map accounts correctly → confused → tickets → manual setup by ops

• Attempted fix: More documentation (nobody read it)

• With Tandem: AI understands their accounting structure and does correct mappings in-context

• Result: Users self-serve, support handles real problems